AfriExporter Academy

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Support course, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. Read more

ITS - TCP - 007 - Customs Procedures In this learning unit we will study what the customs are and their functions.   We will also analyse various customs procedures and how to pay customs duties.  The role of the customs agent, classification of goods and many other customs-related issues will be discussed. In this unit you will: -  Learn about the various Customs procedures in International Trade. This will be achieved by: - Outlining what customs are, the customs procedure and the functions of customs. - Learning about customs valuation and the classification of goods with particular attention to the harmonized system. - Learning the role and functions of the customs agent.   Read more

Every organization is responsible for ensuring Cyber Security. The ability to protect information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our Cyber Security course, participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure. Read more

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Read more

Hosting a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary, thus attendance can sometimes be an issue, but with this course you will be given the knowledge to work through this issue and others. Our Lunch and Learn course will give your organization a quick and useful tool to add to its training department. Participants can also to use it as a follow-up or refresher to previous training sessions. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees. Read more

With this course, participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make your participants stand out and become leaders throughout your company. Through our Developing Corporate Behavior course, participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty. Read more